Self-service password management

Is a process by which users can reset their forgotten passwords on their own by authenticating themselves by using alternate identification criteria. This process eliminates the need to contact an IT technician when the user forgets her/his password.

User provisioning

Is the process of creating, maintaining, and deleting user objects and attributes in the IT systems of an organization.

User provisioning templates

Are a predetermined set of common attributes/configurations used to create a common set of user accounts in any directory service, such as Active Directory. It is a mold to create user accounts and forms the basis for creating roles and role-based access management.


Workflow is the sequence in which the processes involved in a task should execute.

Workflow engine

Is a technology that offers a platform to define and manage workflow processes. It possesses programmatic capability to recognize the sequences involved in a process and handle them accordingly.